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[SEV-951] Unable to log in to the Meltwater application

Incident Report for Meltwater

Resolved

After a period of monitoring, this issue is now resolved. Users are able to log in to the Meltwater platform as expected.
Posted Oct 15, 2026 - 00:24 UTC

Monitoring

Our engineering team has resolved this issue. Users should be able to login to the Meltwater platform without any issues.
If you are unable to log in, please submit a ticket via help@meltwater.com.

Thank you for your patience.
Posted Oct 14, 2026 - 11:36 UTC

Investigating

We are currently experiencing an issue where internal users are unable to log in to the Meltwater application. Our Engineering team is aware of this issue and is currently working on a fix.

If you are unable to log in, please submit a ticket via help@meltwater.com.

We apologize for any inconvenience caused, and we will provide updates accordingly.
Posted Oct 14, 2026 - 08:25 UTC
This incident affected: Meltwater Platform Application, Meltwater Platform Search, and Meltwater Platform Reports.